Returns

Return & Exchange Policy

Standard Returns & Exchanges

At Wildcraft Jewelry, we offer exchanges or store credit only. We do not issue cash refunds for standard returns.

Timeline: Unworn, undamaged, and non-custom pieces must be sent back within 14 days of delivery (determined by the USPS delivery timestamp).
Final Sale Items: Custom orders, discounted items, and purchases made using promotional coupon codes are strictly final sale and cannot be returned or exchanged.
Shipping Fees: You are responsible for all return shipping costs. Exchanges may be subject to a $40 restocking fee.

How to Process an Exchange or Store Credit

Contact Us First: You must reach out to hello@wildcraftjewelry.com before shipping any item back to us to receive authorization.
Pack Your Return: Include a written note inside the package with your full name, phone number, order number, and reason for the return/exchange.
Mail Your Item: Once approved, send your package to:

Wildcraft Jewelry Returns
1299 Kekuanaoa St.
PO BOX # 7521
Hilo, HI 96720

Issues with Your Order: Damaged, Incorrect, or Missing Items

If your package arrives damaged, incomplete, or contains the wrong item, please email hello@wildcraftjewelry.com immediately with your order number and photo evidence:

For damaged or incorrect items: Attach a photo of the piece received.
For missing items: Attach a photo of the entire package, including the exterior shipping box.

How We Resolve Order Issues:

Damaged Items: If your piece arrives defective, we will send a replacement if the item is in stock. If it is sold out, we will issue store credit equal to the purchase value (valid for 1 year). Cash refunds are not available for defective items unless required by applicable statutory withdrawal rights.
Incorrect Items: We will provide a prepaid return label for the wrong item. Upon receipt, we will send the correct piece if in stock. If the original item is out of stock, you may choose a replacement piece of equal value, store credit (valid for 1 year), or a full refund.
Missing Items: If an item was left out of your order, we will ship the missing piece immediately. If it is no longer in stock, you may opt for a replacement of equal value, store credit (valid for 1 year), or a full refund.